Brilian Nugroho (1), Rita Ambarwati Sukmono (2)
The purpose of this study was to determine the effect of consumer focus, operations focus on business results on cafe owners and Angkringan Warkop owners in East Java. This research is a descriptive study using quantitative methods. Probability sampling technique to determine the population, and using accidential sampling for sampling. for the number of samples in this study took as many as 150 respondents to be the research sample. Then the validity test and reliability test will be carried out by using the Smart PLS method as a data processing application to conclude the proposed hypothesis and to answer the problem formulation. The results of this study, show results that can prove that Consumer Focus, Operations Focus has an effect on Business Results owners of Cafes and Warkop Angkringan in East Java.
A.W Marsum, 2005. Restoran dan Segala Permasalahannya. Edisi Empat Yogyakarta: Andi.
Hamdi, 2014. Pengertian Ankringan dan Warung Kopi. Yogyakarta: Galuh.
Febriwanti, Z. d. (2019). Pengaruh Kepemimpinan, Fokus pada Konsumen,. Volume 12, Nomor 1, April 2017, 12, 55-70.
SUSANTO, Edi. Analisis Pendekatan Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) Terhadap Kinerja di PT. Kinenta Indonesia. Jurnal Sistem Teknik Industri, 2019, 19.1: 1-6.
Jurnal.id Perbedaan UKM dan UMKM dari 4 - Mekari Jurnal
Sujarweni, Wiratna. (2015). Medotologi Penelitian Bisnis & Ekonomi. Yogyakarta: Pustaka Baru Press.
Supranto, Johanes. (2016). Statistik : Teori dan Aplikasi (Edisi 8 Jilid 2 ed.). Jakarta: ERLANGGA
FEBRIWANTI, Febriwanti; ZULFADIL, Zulfadil; SAMSIR, Samsir. Pengaruh Kepemimpinan, Fokus pada Konsumen, Pemberdayaan Karyawan, dan Manajemen Proses terhadap Kepuasan Kerja Karyawan PT Telkomsel Area Pekanbaru. SOROT, 2017, 12.1: 55-70.
YHOVIZMIAJI, Billy; SULISTIYOWATI, Wiwik. Model Manajemen Kualitas MBNQA dalam Meningkatkan Daya Saing Produk UKM di Kabupaten Sidoarjo. Spektrum Industri, 2018, 16.2: 191.
FEBRIWANTI, Febriwanti; ZULFADIL, Zulfadil; SAMSIR, Samsir. Pengaruh Kepemimpinan, Fokus pada Konsumen, Pemberdayaan Karyawan, dan Manajemen Proses terhadap Kepuasan Kerja Karyawan PT Telkomsel Area Pekanbaru. SOROT, 2019, 12.1: 55-70.