Indonesian Journal of Law and Economics Review
Vol 19 No 4 (2024): November
Management Accounting

Digital Official Letter Management Using E-Buddy Sidoarjo Application
Pengelolaan Surat Resmi Digital Menggunakan Aplikasi E-Buddy Sidoarjo


  • Mukhammad Ulil Albab,
  • Isna Fitria Agustina*
Mukhammad Ulil Albab
Universitas Muhammadiyah Sidoarjo, Indonesia
Isna Fitria Agustina
Universitas Muhammadiyah Sidoarjo, Indonesia *

(*) Corresponding Author
DOI: https://doi.org/10.21070/ijler.v19i4.1188
Published October 4, 2024
Keywords
  • Digital Governance,
  • E-Buddy Application,
  • Implementation,
  • Communication,
  • Bureaucratic Structure
How to Cite
Albab, M. U., & Agustina, I. F. (2024). Digital Official Letter Management Using E-Buddy Sidoarjo Application. Indonesian Journal of Law and Economics Review, 19(4), 10.21070/ijler.v19i4.1188. https://doi.org/10.21070/ijler.v19i4.1188

Copyright (c) 2024 Mukhammad Ulil Albab, Isna Fitria Agustina

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

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Abstract

Background: The rise of digital technology has revolutionized local governance by enhancing efficiency and transparency. Specific Background: In this context, the E-Buddy application facilitates the digital management of official correspondence, yet its effectiveness has not been thoroughly examined. Knowledge Gap: Current literature lacks a detailed analysis of the communication dynamics and bureaucratic structures affecting the success of such digital systems. Aims: This study investigates the implementation of the E-Buddy application, emphasizing communication, resource allocation, executor disposition, and bureaucratic structure. Results: Findings reveal that the application's effectiveness is undermined by limited feature utilization and insufficient adherence to standard operating procedures (SOPs), resulting in miscommunication and inefficiencies. Novelty: The research underscores the importance of effective communication and structured SOPs in optimizing digital systems in governance. Implications: The study recommends enhancing training and establishing clear SOPs to improve implementation outcomes and contribute to more effective governance.

Highlights :

  • Effective communication is crucial for successful implementation.
  • Insufficient adherence to SOPs hampers operational efficiency.
  • Training and support enhance user engagement and application effectiveness.

Keywords: Digital Governance, E-Buddy Application, Implementation, Communication, Bureaucratic Structure

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