Indonesian Journal of Law and Economics Review
Vol 19 No 3 (2024): August
Finance Management

Revolutionizing Global Business Excellence Through the Balanced Scorecard Success
Merevolusi Keunggulan Bisnis Global Melalui Keberhasilan Balanced Scorecard


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  • Adinda Lafilatul Ula,
  • Hadiah Fitriyah*
Adinda Lafilatul Ula
Program Studi Akuntasni Fakultas, Bisnis, Hukum dan Ilmu Sosial, Universitas Muhammadiyah Sidoarjo, Indonesia, Indonesia
*

(*) Corresponding Author
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/ijler.v19i3.1130
Published June 24, 2024
Keywords
  • Performance Evaluation,
  • Balanced Scorecard,
  • Qualitative Analysis,
  • Customer Focus,
  • Strategic Decision-making
How to Cite
Ula, A. L., & Fitriyah, H. (2024). Revolutionizing Global Business Excellence Through the Balanced Scorecard Success. Indonesian Journal of Law and Economics Review, 19(3), 10.21070/ijler.v19i3.1130. https://doi.org/10.21070/ijler.v19i3.1130

Copyright (c) 2024 Adinda Lafilatul Ula, Hadiah Fitriyah

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

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Abstract

This study evaluates PT Berkah Berabu Limpah's performance using the Balanced Scorecard method. It collects qualitative data from primary and secondary sources and analyzes it across Financial, Customer, Internal Business Process, and Learning and Growth perspectives. Results indicate good overall performance but suggest improvements in customer focus and employee training for enhanced competitiveness. Implementing Balanced Scorecard comprehensively is recommended for better performance management. This research contributes to understanding performance evaluation methods for strategic decision-making.

 

Highlight: 

  • Integrated Performance Analysis: Evaluates PT Berkah Berabu Limpah holistically using Balanced Scorecard.
  • Customer Centricity Emphasis: Highlights need for enhanced customer focus and satisfaction.
  • Strategic Decision Support: Balanced Scorecard aids in informed, strategic decision-making processes.

 

 

Keyword:  Performance Evaluation, Balanced Scorecard, Qualitative Analysis, Customer Focus, Strategic Decision-making

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