Login
Section Human Resource Management

Reward Systems Outweigh Career Development in Public Utility Employee Job Satisfaction


Sistem Insentif Lebih Berpengaruh Dibandingkan Pengembangan Karier dalam Kepuasan Kerja Karyawan Perusahaan Utilitas Umum
Vol. 21 No. 4 (2026): November:

Anisah Isnaini (1), Ika Korika Swasti (2)

(1) Program Studi Manajemen, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
(2) Program Studi Manajemen, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
Fulltext View | Download

Abstract:

General Background: Employee job satisfaction is essential to human resource management and organizational performance. Specific Background: Declining satisfaction levels highlight concerns regarding career opportunities, compensation, and benefits in public service organizations. Knowledge Gap: Inconsistent findings regarding career development and job satisfaction require further empirical investigation. Aims: This study examines the relationships between career development, reward systems, and employee job satisfaction using a quantitative approach involving 126 permanent employees. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results: Career development showed a significant positive relationship with job satisfaction (β = 0.326; p = 0.002), while reward systems demonstrated a stronger relationship (β = 0.507; p < 0.001). Both variables explained 62.5% of the variance in job satisfaction (R² = 0.625). Novelty: The study provides comparative empirical evidence demonstrating the stronger contribution of reward systems relative to career development in public service organizations. Implications: Transparent performance-based rewards and equitable career advancement opportunities are essential considerations for supporting employee job satisfaction.


Highlights:






  • Professional advancement demonstrated a significant positive coefficient (β = 0.326).








  • Compensation and recognition mechanisms recorded a larger coefficient (β = 0.507).








  • The structural model explained 62.5% of the outcome variance.






Keywords: Career Development, Reward System, Job Satisfaction

Downloads

Download data is not yet available.

References

[1] J. Fausta and S. Ekawati, “Pengaruh motivasi, lingkungan kerja, dan manajemen karir terhadap kepuasan kerja karyawan,” Jurnal Manajerial dan Kewirausahaan, vol. 5, no. 2, pp. 457–465, 2023, doi: 10.24912/jmk.v5i2.23416.

[2] A. T. Uma and I. K. Swasti, “Pengaruh beban kerja dan lingkungan kerja terhadap kinerja karyawan melalui kepuasan kerja pada PT. X,” Ekonomis: Journal of Economics and Business, vol. 8, no. 1, p. 181, 2024, doi: 10.33087/ekonomis.v8i1.1295.

[3] D. N. Annisa and G. Anindyah, “Efektivitas sistem reward dan recognition terhadap retensi manajemen dan tenaga kesehatan di JEC Eye Hospitals & Clinics,” AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis, vol. 5, no. 1, pp. 363–371, 2025, doi: 10.37481/jmeb.v5i1.1202.

[4] A. Ansori, Y. I. Handayani, and D. D. Astuti, “Peranan kepuasan kerja dalam memediasi tingkat pendidikan, promosi jabatan dan pengembangan karir terhadap kinerja pegawai,” RIGGS, vol. 4, no. 2, pp. 2409–2418, Jun. 2025, doi: 10.31004/riggs.v4i2.850.

[5] E. Rulianti and G. Nurpribadi, “Pengaruh motivasi kerja, lingkungan kerja dan pengembangan karir terhadap kepuasan kerja karyawan,” Jesya, vol. 6, no. 1, pp. 849–858, Jan. 2023, doi: 10.36778/jesya.v6i1.1011.

[6] U. A. Saefullah, “Dampak penilaian kinerja dan pengembangan karir terhadap kepuasan kerja karyawan perbankan,” TMJ, vol. 6, no. 2, pp. 223–235, Nov. 2021, doi: 10.33050/tmj.v6i2.1761.

[7] I. Elvina and S. Aliya, “Pengaruh pengembangan karir dan fasilitas kerja terhadap kepuasan kerja karyawan pada PT. Sucofindo Palembang,” Jurnal Ekonomika dan Bisnis (JEBS), vol. 4, no. 5, pp. 1332–1341, 2024, doi: 10.47233/jebs.v4i5.2135.

[8] H. Fadillah and M. C. Rizky, “Fasilitas dan pengembangan karir terhadap kepuasan kinerja karyawan pada PDAM Tirtanadi Gaperta,” Journal of International Multidisciplinary Research, vol. 2, no. 12, pp. 50–53, 2024, doi: 10.62504/jimr1017.

[9] Michella and Edalmen, “Pengaruh penghargaan, lingkungan kerja, dan hubungan kerja terhadap kepuasan kerja karyawan,” Jurnal Manajemen dan Kewirausahaan, vol. 4, no. 4, pp. 987–996, 2022, doi: 10.24912/jmk.v4i4.20562.

[10] R. Haning, N. P. Nursiani, D. Y. Salean, and T. Timuneno, “Pengaruh reward terhadap kepuasan kerja karyawan pada PLTD Cogindo Tenau,” GLORY Jurnal Ekonomi dan Ilmu Sosial, vol. 5, no. 4, pp. 919–928, 2024, doi: 10.35508/glory.v5i4.14987.

[11] P. R. Sihombing, S. Indonesia, and A. M. Arsani, Aplikasi SEM PLS dalam Berbagai Software untuk Statistisi Pemula: Software R, STATA, Adanco, WarpPLS. Tangerang, Indonesia: Minhaj Pustaka, 2025.

[12] I. Ghozali and H. Latan, Partial Least Squares: Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS 3.0, 2nd ed. Semarang, Indonesia: Universitas Diponegoro, 2018.

[13] O. E. Tanjung and J. Surjanti, “Pengaruh keadilan prosedural terhadap kepuasan kerja dengan pengembangan karier sebagai variabel intervening,” JMBI UNSRAT, vol. 10, no. 2, pp. 1553–1563, Aug. 2023, doi: 10.35794/jmbi.v10i2.50005.

[14] S. S. Susilo and P. Wulansari, “Pengaruh pengembangan karier dan pelatihan terhadap kepuasan kerja karyawan pada PT. Taiho,” Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi), vol. 7, no. 2, pp. 535–551, 2023, doi: 10.31955/mea.v7i2.3043.

[15] D. H. Sitompul, D. Sinaga, I. M. Sitanggang, and M. I. Purba, “Pengaruh sistem rekrutmen, pelatihan dan pengembangan karir terhadap kepuasan kerja pada PT Sinar Jernih Suksesindo,” Scientific Journal of Reflection: Economic, Accounting, Management and Business, vol. 4, no. 3, pp. 432–440, 2021, doi: 10.37481/sjr.v4i3.321.