Indonesian Journal of Law and Economics Review
Vol 19 No 3 (2024): August
Human Resource Management

Enhancing Public Service Performance through Motivation, Environment, and Discipline
Meningkatkan Kinerja Pelayanan Publik melalui Motivasi, Lingkungan, dan Disiplin


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  • Ahmad Nur Faizi,
  • Sumartik*,
  • Mas Oetarjo
Ahmad Nur Faizi
Program studi Manajemen, Universitas Muhammadiyah Sidoarjo, Indonesia
Sumartik
Program studi Manajemen, Universitas Muhammadiyah Sidoarjo, Indonesia *
Mas Oetarjo
Program studi Manajemen, Universitas Muhammadiyah Sidoarjo, Indonesia

(*) Corresponding Author
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/ijler.v19i3.1143
Published June 24, 2024
Keywords
  • Public service,
  • Employee performance,
  • Motivation,
  • Work environment,
  • Discipline
How to Cite
Faizi, A. N., Sumartik, & Oetarjo, M. (2024). Enhancing Public Service Performance through Motivation, Environment, and Discipline. Indonesian Journal of Law and Economics Review, 19(3), DOI 10.21070/ijler.v19i3.1143. https://doi.org/10.21070/ijler.v19i3.1143

Copyright (c) 2024 Ahmad Nur Faizi, Sumartik, Mas Oetarjo

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

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Abstract

This study investigates how motivation, work environment, and work discipline influence the performance of Integrated Referral and Service System (SLRT) officers at the Social Affairs Office of Sidoarjo Regency. Using a quantitative approach with a Likert scale questionnaire administered to 85 SLRT officers, data were analyzed through multiple linear regression in SPSS 25. The results reveal that motivation, work environment, and work discipline significantly impact employee performance. Specifically, higher levels of motivation, supportive work environments, and strong work discipline correlate positively with enhanced performance among SLRT officers. These findings highlight the importance of fostering motivational factors, improving work environments, and maintaining effective work discipline to optimize service delivery and organizational effectiveness within public service sectors.

Highlight:

  1. Employee motivation significantly impacts public service performance outcomes.
  2. A conducive work environment fosters higher productivity and job satisfaction.
  3. Discipline ensures adherence to standards and enhances organizational effectiveness.

Keywords: Public service, employee performance, motivation, work environment, discipline

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