Indonesian Journal of Law and Economics Review
Vol 19 No 2 (2024): May
Educational Management

Indonesia's SIPRAJA App Shows E-Government Potential, But Offline Realities Persist
Aplikasi SIPRAJA Indonesia Menunjukkan Potensi E-Government, Tapi Kenyataan Luring Tetap Ada


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  • Bunga Fadilah Senja Putri Sugiyono,
  • Isnaini Rodiyah*
Bunga Fadilah Senja Putri Sugiyono
Program Studi Administrasi Publik, Universitas Muhammadiyah Sidoarjo, Indonesia, Indonesia
Isnaini Rodiyah
Universitas Muhammadiyah Sidoarjo, Indonesia *

(*) Corresponding Author
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/ijler.v19i2.1123
Published May 31, 2024
Keywords
  • SIPRAJA,
  • public administration,
  • e-government,
  • service effectiveness,
  • qualitative study
How to Cite
Sugiyono, B. F. S. P., & Rodiyah, I. (2024). Indonesia’s SIPRAJA App Shows E-Government Potential, But Offline Realities Persist. Indonesian Journal of Law and Economics Review, 19(2), 10.21070/ijler.v19i2.1123. https://doi.org/10.21070/ijler.v19i2.1123

Copyright (c) 2024 Isnaini Rodiyah, Bunga Fadilah Senja Putri Sugiyono

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

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Abstract

This study aims to analyze the effectiveness of the SIPRAJA application for population administration services in Glagaharum Village. Using a descriptive qualitative method, the research found that the application is not yet effective due to limited socialization and technological challenges faced by the community. Most residents prefer offline services because of the complexity of the online system and insufficient human resources, with only one operator and verifier. Despite the potential for expedited processes, technical issues cause delays, making offline submissions more appealing. Better training and resources are needed to improve the application's effectiveness and overall public service quality.

 

Highlight:  

  1. Limited socialization and technical issues reduce SIPRAJA's usage.
  2. Single operator causes inefficiencies in application processing.
  3. Technical problems hinder effectiveness and increase manual submissions.

Keyword:  SIPRAJA, public administration, e-government, service effectiveness, qualitative study

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