Slamet M, Sulistiyowati W. Customer Satisfaction Analysis By Integrating Service Quality (Servqual) Methods And Importance Performance Analysis: Analisis Kepuasan Pelanggan Dengan Mengintegrasikan Metode Kualitas Layanan (Servqual) Dan Analisis Kinerja Penting. ijler [Internet]. 2022 Aug. 31 [cited 2025 Dec. 6];16:10.21070/ijler.v15i0.763. Available from: https://ijler.umsida.ac.id/index.php/ijler/article/view/763