Slamet, M. and Sulistiyowati, W. (2022) “Customer Satisfaction Analysis By Integrating Service Quality (Servqual) Methods And Importance Performance Analysis: Analisis Kepuasan Pelanggan Dengan Mengintegrasikan Metode Kualitas Layanan (Servqual) Dan Analisis Kinerja Penting”, Indonesian Journal of Law and Economics Review, 16, p. 10.21070/ijler.v15i0.763. doi: 10.21070/ijler.v15i0.763.