SLAMET, M.; SULISTIYOWATI, W. Customer Satisfaction Analysis By Integrating Service Quality (Servqual) Methods And Importance Performance Analysis: Analisis Kepuasan Pelanggan Dengan Mengintegrasikan Metode Kualitas Layanan (Servqual) Dan Analisis Kinerja Penting. Indonesian Journal of Law and Economics Review, [S. l.], v. 16, p. 10.21070/ijler.v15i0.763, 2022. DOI: 10.21070/ijler.v15i0.763. Disponível em: https://ijler.umsida.ac.id/index.php/ijler/article/view/763. Acesso em: 6 dec. 2025.